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Home > About > Support Team

Your Support Team

Judy McKinney, Vice President Of Customer Success

Prior to joining MSI in 1996, Judy spent 26 years in a variety of hotel positions from F&B Server to Regional VP of Operations for Prime Hotels, Servico and Howard Johnson. In her role as Vice President of Customer Success, she is committed to assisting MSI’s customers to be successful and profitable. She is both a Certified Hotel Administrator and a Certified Help Desk Professional.

Judy is married to Kevin McKinney and is the proud grandmother of two. Judy’s hobbies include cooking, reading and spending time with her family.

Dan Topolski, Support/Saleslogix Application Administrator

Dan joined MSI in 1998 and has held numerous positions including: Customer Assistance Center Technician, Supervisor and Manager. In his current role as Application Administer, Dan is responsible for overseeing all technical and training needs related to SupportLogix – the tool utilized by MSI associates to track pertinent existing customer information. He also provides assistance to members of Sales and Account Management with their use of SalesLogix which integrates to the SupportLogix software.

Prior to MSI, Dan worked extensively in the retail information technology industry with a strong focus on hotel gift shop software and inventory control. Dan resides in Chandler and has three children and two grandchildren. He enjoys golfing, baseball, and playing the guitar.

Troy Wells, Manager of Quality Improvement

Troy brings over 15 years of Call Center and Customer Service experience to MSI, primarily from Fortune 500 companies in the Telecommunications, Technology, and Health Care Industries. He attended the University of Cincinnati and Ohio State and has held management positions for over 10 years. Troy also assisted with the launch of Cox High Speed Internet throughout the US. Troy grew up in London, Ohio and enjoys art, antiques and traveling.

Matt Sheehan, Select Hotels Group-USFSI Brand Manager

With more than eight years of Hospitality industry experience, Matt leads the Select Hotels Group-USFSI Customer Assistance Team in the development, implementation, and application of successful customer support. Matt is always striving to exceed the customer’s expectation.

Prior to joining MSI in 2007, Matt worked for Heartland Hospitality where he held a range of hotel positions—from Guest Service Representative to General Manager. Matt has extensive experience in customer service, sales, operations, and multi-property management.

Matt was raised in rural Nebraska. He is a graduate of the University of Nebraska in Kearney, NE, where he earned his Bachelors of Science Degree in Business Administration.

Glenn McDermott, Nova Plus Brand Manager

Glenn comes to MSI with eleven years of hotel and resort experience. He has held various leadership positions including Guest Services, Controller and Assistant General Manager. Most recently, Glenn was employed at the beautiful Gold Canyon Golf Resort in Arizona.

He and his wife Heather are both Arizona natives. They live in Mesa with their three daughters, Megan, Delaney, and Marley. They enjoy riding bikes and being outdoors together as a family. Glenn speaks fluent French, having lived in France for two years in service for his church. He likes to spend his free time reading and listening to music.

Glenn’s strong background in guest relations and team management will guide him as he leads the Nova Plus team to success.

Nori Nathanson, Independent Brand Manager

Nori joined MSI in 2006 with over 25 years in the hospitality industry where she held numerous positions including Revenue Manager, Front Office Manager, Assistant General Manager and General Manager. Nori’s hotel experience is vast including employment with Sheraton, Doubletree, Rodeway Inn and most recently, six years with Intercontinental Hotel Group.

Nori grew up in Madison, Wisconsin where she received her Bachelor of Arts degree from the University of Wisconsin. Nori resides in Chandler and enjoys spending time with her three children, hiking, and watching
sports.

Nori’s multi-brand experience, excellent customer service skills and attention to detail make her the perfect candidate to lead our Independent Brand Team.

Jim Mowbray, Wyndham & Best Western Brand Manager

Jim joined the MSI team in October 2007 with over 22 years of hospitality industry experience. Jim is responsible for managing the support teams for both Best Western and Wyndham hotels which utilize WinPM for their property management system.

His experience includes 14 years with La Quinta Inns where he held many positions at the operations level—including general manager. In 1998, he joined Pegasus Solutions, and held several positions including training and implementations specialist, manager of training resources and planning, and training manager.

Jim attended ASU where he studied history. He lives in Gilbert, Arizona with his wife, Judy, and son, Justin. Jim’s son, James, resides in Carthage Missouri with his wife, Sara. His interests include sports, motorcycle riding, and photography.

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