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MSI’s Commitment to Quality and Customer
Satisfaction Demonstrated
in EnterprisePM Benchmark Testing
MSI Leverages Microsoft Partnership to
Optimize Performance and Customer Value
PHOENIX (March 10, 2008) – Multi-Systems, Inc. (MSI), a leading supplier
of hotel technology and property management systems, and Microsoft, the
worldwide leader in software, services, and solutions that help people
and businesses realize their full potential, put MSI’s EnterprisePM (EPM)
to the test to ensure MSI customers are deriving full benefits from the
product’s power and versatility.
MSI, a Microsoft Certified Partner, worked with Microsoft’s Technology
Center (MTC) to benchmark the daily operations demand of a hotel chain
in a hosted environment. To maximize testing, MSI’s development and QA
teams designed an application to simulate users in various operational
roles ranging from front desk clerk to hotel manager to back office
operations, and to mirror peak times such as check in, check out, and
end of day. Over the course of three days in Microsoft’s Technology
Center, more than a dozen tests were run, with the number of users
varying from 250 to 1300 running against 50 to 350 properties.
This testing collaboration allowed MSI to leverage the knowledge of the
Microsoft Technology Center team to optimize EnterprisePM configurations
for maximum performance in the hotel environment. Further, the robust
automated testing tools built by MSI for this particular engagement with
the MTC, will continue to ensure the high quality and performance of MSI
products in the future.
“Working one-on-one with Microsoft gave us a tremendous opportunity to
test multiple scenarios under a variety of conditions and
configurations, with each side providing input as to how EnterprisePM
and SQL Server would react and interact. Through this process we
collected a huge amount of data relating to server performance and
response times, which allowed us to collaboratively fine tune the
configurations for optimum performance and cost savings in the real
world,” said David Kantrud, Vice President of Software Engineering, MSI.
“For example, we studied the impact of a new processor and found that it
allowed us to effectively double the number of users EnterprisePM could
support, without increasing memory or reducing hard drive performance.
Knowledge like this can save our customers hard costs by reducing the
hardware required to best serve the specific needs of each individual
property, hotel chain or management company,” concluded Kantrud.
“By leveraging the people, process and technology of the MTC, we can
help partners like MSI, to create great products on top of the Microsoft
Platform. Working together enabled us to enhance the product
relationships between Microsoft SQL Server 2005 and MSI’s EnterprisePM,”
said Matt Kestian, Director, Microsoft Technology Center.
MSI’s benchmark testing results will be published in an MSI case study
scheduled for production in May 2008. The case study will be available
at www.msisolutions.com. MSI’s EnterprisePM is available now.
About MSI
Servicing the hospitality industry since 1990, MSI (Multi-Systems, Inc.)
is a leading supplier of hotel technology and property management
systems. MSI empowers the lodging industry through great people,
superior service, and innovative technology. With an installed customer
base of close to 3,000 hotels and resorts throughout North America, MSI
is one of the largest privately held providers of fully integrated
property management, sales, marketing & catering, point of sale, web
booking module, and centralized corporate services. MSI specializes in
“total system solutions” for management companies and hotel chains, by
providing central reservation and property system integration. Its
customer support team has been recognized as the industry leader, and is
key to the success of MSI’s products and services. For additional
information about MSI’s technology solutions, please contact Kim
Gollehon at 800-331-7890 or info@msisolutions.com. For more information on
MSI, visit www.msisolutions.com.
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