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Rivertide Suites Luxury
Condo Hotel installs WinPM
MSI enhances WinPM with Condo Hotel
reporting.
 PHOENIX
— JANUARY 16, 2008 — Rivertide Suites in Seaside Oregon offers luxurious
amenities in a beautiful setting, featuring well appointed
“apartment-style” suites, a Crow’s Nest view of the surrounding ocean and
mountains and first class service and amenities. Terry Bichsel, the owner
of the hotel, decided to go with a sure bet for the technology. “We use
MSI’s WinPM system at our Best Western Oceanview resort and really like
the system.” He said. “With two properties in the same town it makes sense
to use the same system so staff can move from one hotel to the other.”
Mr. Bichsel did his due diligence when selecting his first property
management system – even visiting hotels to watch the staff interact with
the software. He liked the ease of use of WinPM and for the Best Western
property he wanted the Two-Way interface. After installation he
experienced some unexpected challenges and cites MSI’s perseverance in
resolving the challenges as one of the reasons that he decided to persist
the solution into his new Rivertide Suites property. “Clay Porter and Tim
Tiller never gave up.” Terry commented, “It took a few tries to get to the
root of the problem and I really appreciated their perseverance. It made
me confident that MSI was the right choice for the Rivertide Suites.”
He once again did his due diligence discovering that the systems designed
for condo hotels didn’t manage the hotel side of the business as well as
WinPM and MSI was able to accommodate the Home Owner Association (HOA)
reporting that the Rivertide Suites property needed for it’s condo owners.
Clay Porter, the MSI Product Manager responsible for the changes is
excited about the potential for WinPM in the Condotel marketplace. “WinPM
is a robust product that has a lot to offer these properties”, he
commented. “It is a pleasure to work with someone like Terry who has such
an in depth operations knowledge and is generous about sharing his ideas
for changes we can make to accommodate this market.”
“I’m pleased that Terry feels that he can call on me”, commented Tm
Tiller, MSW and President of MSI, “the entire team had a part in listening
to his needs and responding to him with the appropriate solutions. We’re
here to serve the hospitality industry - that is what MSI’s corporate
culture is all about!”
The new functionality includes a “booked because” feature that will help
the property to explain the booking patterns across the multi owner suites
and a report card for a room showing all revenue that was generated by
guests occupying the room. WinPM is a good fit for a condo hotel as the
hotel management generally maintains the rooms, common area and landscape.
MSI is looking at integration that will extend WinPM’s range into the
fractional market that requires more back office reporting and
administration.
About Rivertide Suites
Rivertide Suites is Seaside's newest upscale hotel. The luxurious
two–bedroom, one–bedroom or studio suites are perfect for your stay.
Experience first–class hotel service along with a phenomenal location on
the Necanicum River. Located just a short walk to one of the best beaches
on the Oregon Coast and close to the finest shopping and dining options in
Seaside. A short drive away puts you within easy reach of many popular
attractions such as Cannon Beach, the Columbia River and Fort Clatsop. For
reservations or information about packages visit www.rivertidesuites.com.
About MSI
Servicing the hospitality industry since 1990, MSI (Multi-Systems, Inc.)
is a leading supplier of hotel technology and property management systems.
MSI empowers the lodging industry through great people, superior service,
and innovative technology. With an installed customer base of close to
3,000 hotels and resorts throughout North America, MSI is one of the
largest privately held providers of fully integrated property management,
sales, marketing & catering, point of sale, web booking module, and
centralized corporate services. MSI specializes in "total system
solutions" for management companies and hotel chains, by providing central
reservation and property system integration. Its customer support team has
been recognized as the industry leader, and is key to the success of MSI’s
products and services. For additional information about MSI’s technology
solutions, please contact Teresa Galler at 800-331-7890 or
info@msisolutions.com. For more information on MSI, visit
www.msisolutions.com.
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