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Best Western Ville-Marie Chooses MSI
Best Western Ville-Marie in Montreal chooses MSI’s products to automate
luxury hotel
PHOENIX — DECEMBER 13, 2007 — MSI, a leading supplier of hotel technology,
announced that the Best Western Ville-Marie has chosen WinPM for its
beautiful 3 diamond luxury hotel in Montreal. Following the decision, MSI
staff worked to customize the WinPM software to accommodate operational
procedures needed for the full service Canadian hotel, adding
French\English forms and automation for nested tax rates that vary
depending on the type of travel.
The property—which installed MSI’s WinPM property management, WinSam sales
and catering, and Web Booking Engine systems—has been pleased with MSI
since becoming a customer as part of MSI’s acquisition of Nova Plus in
2005. “We made the change because we wanted a fully integrated system that
included sales and catering,” commented Salem Tohme, Operations Manager
for the property. “Previously, we had to go from system to system to check
on availability; this integration will help us improve guest service.
Staying with MSI for our next generation PM product was an easy decision;
we’ve been very pleased with the service we get from MSI. They jumped on
our special needs for tax administration and French/English forms—it’s the
kind of service you don’t see every day.”
“The French forms were a fun project”, stated MSI’s Clay Porter—a member
of the Product Management group who developed the new enhancements. “The
hotel has been great to work with; I just regret we didn’t have to travel
to the property to complete the requirements!”. Clay’s wish is
understandable: the Best Western property boasts two dining
establishments—including the elegant Zawedah Restaurant, serving Lebanese
and Continental cuisine in a luxurious setting, and the Café Castel, which
features delicious sandwiches, salads, and a gourmet selection of coffees.
A full gym, a VIP lounge, and pampering services such as valet parking and
concierge, make this property a popular destination.
“This type of full service property can really take advantage of the
features offered by the property management/sales and catering
integration,” said Tim Tiller, MSW, President of MSI. “Working with the
property to make changes that help the site with their operational needs
is where MSI truly excels.”
The WinPM and WinSam systems are integrated systems, sharing a database
and offering huge advantages to sites in providing good customer
service—extending to their groups and banquets. WinPM’s Two-Way interface
to Best Western CRS completes the integration package that will be
installed at this hotel. The Two-Way interface adds single point-of-entry
rates and restrictions updates to Best Western that compliment WinPM’s
occupancy rate tiering and other yield capabilities. MSI proudly supports
over 600 Best Western properties, with 224 sites installed with the
Two-Way interface currently, and eight new sites installed each week.
About MSI
Servicing the hospitality industry since 1990, MSI (Multi-Systems, Inc.)
is a leading supplier of hotel technology and property management systems.
MSI empowers the lodging industry through great people, superior service,
and innovative technology. With an installed customer base of close to
3,000 hotels and resorts throughout North America, MSI is one of the
largest privately held providers of fully integrated property management,
sales, marketing & catering, point of sale, web booking module, and
centralized corporate services. MSI specializes in "total system
solutions" for management companies and hotel chains by providing central
reservation and property system integration. Its customer support team has
been recognized as the industry leader, and is key to the success of MSI’s
products and services. For additional information about MSI’s technology
solutions, please contact Teresa Galler at 800-331-7890 or
info@msisolutions.com. For more information on MSI, visit
www.msisolutions.com.
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