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Multi-Systems’ NovaPlus Two-Way
Interface Certified for Deployment by Best Western International
MSI is the only Best Western PMS vendor
to be approved for a second Two-Way interface, the other being for MSI’s
WinPM product in January 2004.
PHOENIX — APRIL 11, 2007 — Multi-Systems Inc. (MSI), a technology
leader supplying integrated property management and marketing systems to
the lodging industry, has successfully completed its Beta testing of the
NovaPlus Two-Way interface. The interface has been installed at four
Best Western (BW) sites: BW Arroyo Roble Hotel & Creekside Villas in
Sedona, Ariz., BW Coronado Motor Hotel, Yuma, Ariz,
BW Executive Inn in Seattle, Wash. and BW Campus Inn Motor Lodge in
Beaver Dam, Wisc.
The NovaPlus Two-Way interface to the Best Western central reservation
system (CRS) provides a robust yet intuitive interface for its more than
400 users. NovaPlus allows for versatile rate strategies and room
allocation updates, all from a single screen. Included is a dashboard
alerting users to the system’s health as well as tools for managing the
interface. Gold Crown Club® and travel agent information are valued
components of this integration. The NovaPlus interface is not limited to
current MSI clients; it is available to all BW properties. In addition
to the four beta sites, more than 65 properties have already committed
to the conversion.
MSI’s President Tim Tiller called the completed certification process
with Best Western a mutual success. “Our Best Western NovaPlus
properties were an integral part of this team effort and we sincerely
thank them for their participation in the Beta process. We are 100
percent committed to the NovaPlus application and the customer base,”
Tiller said. “It is our goal to grow the NovaPlus product and enhance
our customers’ ability to profitably manage their properties. We are
pleased to apply MSI’s industry-leading technology and service paradigms
to NovaPlus.”
Denise Heinrichs, director of property systems for Best Western
International, said, “Because of my long association with the NovaPlus
product and the many friends I’ve made along the way the completion of
the Two-Way interface has been very important to me. I am pleased that
MSI stayed true to a very aggressive design, which gives the NovaPlus
member’s huge advantages in creating rate and yield strategies that were
designed to coordinate with Member Web. During the Beta process it was
apparent that the interface is easy to use and to support. The NovaPlus
users have been very loyal to the product and really deserve to reap the
benefits from this integration. “
MSI CEO Rick Munson said two-way communication is key to any successful
partnership. “Aggressively synching development of the Best Western
Two-Way CRS interface with the needs and input of our NovaPlus users was
a critical step in our success. This was a true collaboration between
MSI, Best Western and our NovaPlus customers.”
NovaPlus’ unique design relationship with Best Western is a huge
advantage for this product, offering features that no other PMS can. One
of these is the Rate Allocation “Quick Update” functionality, a
completely interactive piece that allows the user a calendar view of
current status and the ability to change the allocations, restrictions
and rate tiers from the same screen! NovaPlus also offers Rate Tiers,
used to define rate levels that can be applied to multiple rate codes,
making rate updates easy. Patterned rates, such as having different
rates for each day of the week are supported. The quick update is an
easy way to apply the changes for an entire season.
Lonnie Lillie, CHA, CHSP, is general manager of the Best Western Arroyo
Roble Hotel & Creekside Villas in Sedona, Ariz., the first Beta property
for the NovaPlus Two-Way. Lillie said, “Our install, for being the first
’live’ property to receive it, went very well, I want to say thank you
to MSI for continuing with the development and distribution of the
NovaPlus Two-Way. I realize you could have bought the program to obtain
a list of names to sell your other products. I thank you for not
pursuing this avenue and sticking with NovaPlus. As a property manager
having no need to train employees on an entirely new system, the cost
savings in the program itself is a huge plus--not to mention the cost
savings for the hotel.”
“I wish to take this time to thank you for the easy transition to the
new Two-Way Interface for NovaPlus. It is obvious that MSI did a very
good job at listening to the property owners. You have seemed to address
all of
our issues. As days go by, you have solved any concerns that I have had.
This is truly a system built for Best Western properties. I am looking
forward to any new enhancements that may come in the near future. I have
enjoyed being a test property. This has been the easiest upgrade we have
ever had,” said Yvonne Peach, general manager of BW Coronado Motor Hotel
in Yuma, Ariz.
Timothy Cordodor, CHS, is the assistant general manager of the Best
Western Executive Inn in Seattle, Wash., the third Beta property.
Cordodor said, “I was thrilled to experience that the installers and the
process did not let down all the hype that we have been anticipating for
this install. The trainer was as knowledgeable as he was personable. He
worked through major and minor issues without loosing my confidence. In
my
mind I had visualized the “go live” date as a property wide Y2K bug and
just like the latter, there was nothing to worry about. The upgrade to
the Two-Way was extremely user friendly for the property revenue
management team. Now following the simple processes of rates and
allocations lets us rest easy.”
“The Two-Way interface has gone pretty smooth. I was surprised with how
simple the install went and how simple the training is,” said Jeff
Kohlbeck, general manager of BW Campus Inn Motor Lodge in Beaver Dam,
Wisc., another beta site for the Two-Way.
ABOUT BEST WESTERN INTERNATIONAL
Best Western International is THE WORLD'S LARGEST HOTEL CHAIN®,
providing marketing, reservations and operational support to 4,200*
independently owned and operated member hotels in 80* countries and
territories worldwide. Founded in 1946, this iconic brand is host to
approximately 400,000 worldwide guests each night. A pioneer within the
industry, Best Western is recognized for its distinctive member-owned
business model and diverse hotel portfolio. The company continues to
innovate and enhance both the business and leisure travel experience.
For more information or to make a reservation, please visit
www.bestwestern.com.
About MSI
Founded in 1990, Multi-Systems, Inc (MSI) is a leading supplier of hotel
technology and property management systems. MSI empowers the lodging
industry through great people, superior service and innovative
technology. With an installed customer base of 3,000 hotels and resorts
throughout North America, MSI is one of the largest providers of fully
integrated property management, sales, marketing & catering, point of
sale and centralized corporate services. MSI specializes in "total
system solutions" for management companies and hotel chains by providing
central reservation and property system integration. Its
industry-leading customer support team is the key to the success of
MSI’s products and services. For additional information about MSI’s
technology solutions, please contact Kirsten Coccodrilli at 800.331.7890
x4245 or
Kirsten.Coccodrilli@msisolutions.com. For more information on
MSI, visit www.msisolutions.com.
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