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MSI’s Longevity, Success Paves Way for
Internal Growth, Executive Promotions
Mark Houser, formerly COO, promoted to
Chief Information Officer;
Tim Tiller, formerly VP Customer Success, promoted to Chief Operating
Officer
PHOENIX — MAY 23, 2005 — The shortest route to success is with someone who
has led the way. MSI, the hospitality industry’s leading provider of fully
integrated property-management, marketing and reservations systems, has
recognized the dedication and leadership of Mark Houser, one of MSI’s
founding partners, and has promoted him to Chief Information Officer.
Likewise, MSI has recognized the leadership of Tim Tiller in training and
account management, and due to the growth and success of MSI’s Customer
Assistance Center (CAC) under his direction, Tiller has been promoted to
Chief Operating Officer.
“’Management is doing things right; leadership is doing the right things’
(George S. Patton),” said Rick Munson, MSI President and CEO. “Over the
past 20 years, Mark Houser has had a knack for ‘doing the right things’ as
it relates to the development and implementation of hotel technology. He’s
a dedicated hospitality professional who always is willing to do what ever
it takes to provide superior service to our hotel customers and their
guests. Mark’s experience with successfully managing multiple, complex
projects makes him uniquely qualified to lead MSI into the future.
Promoting Mark to CIO is an honor and a privilege.
“It also can be said that ‘Leadership is the art of getting someone else
to do something you want done because he wants to do it’’ (Dwight
Eisenhower),” Munson added. “When it comes to implementing a positive
corporate culture, thinking outside the box and motivating employees to
put the customer first, Tim Tiller does it right every time. He’s a leader
and a team player who builds tremendous levels of trust and commitment
from his associates and our customers. There is never a problem that Tim
is not willing to address in an immediate, proactive way that always
includes the opinions and advice of his associates. We are all very
excited to know that MSI’s Operations Team is in his hands, and we are
confident in his ability to guide MSI to the next level of higher service
and superior technology for the lodging industry.”
‘Housing’ Years of Tech Information, Skill
Over the past 15 years, Houser has been responsible for MSI’s overall
operations, technology and infrastructure development. He has contributed
significantly to the growth of the company by building relationships that
support new business opportunities, including relationships with internal
managers, vendors, clients and the technology community, Munson said. He
also spearheaded MSI’s technology and solutions development, leading the
company’s product development teams to a rapid and sustainable level of
new product innovation.
As CIO, Houser will focus on the growth and expansion of the MSI
Development Group. As new products and services are created for MSI
customers, he also will be responsible for the creation and development of
new releases required for existing products while insuring that MSI is
utilizing the very latest in software and hardware technology.
“MSI’s technology and interoperability are keys to our success in the
hospitality industry,” Houser said. “With increasing opportunities to
redefine industry standards through our partnership with HTNG and
introduce innovative approaches to hotel property’s and their guests, it
is critical that we continue to focus on development. That said, MSI could
not be as technology-focused and successful as it is today without its
dedicated development, operations and support teams. Our associates have
been in this industry for many years, and all are creative, knowledgeable,
energetic people who enjoy what they do and create a great atmosphere of
positive momentum. I appreciate the promotion and look forward to new
developments.”
Munson said that by focusing the full scope of Houser’s experience in
hotel operations and technology, MSI’s customers will be offered
enhancements, new products and opportunities for interfaces that save them
time and money.
“Mark is especially talented at drawing diverse groups and systems
together to create a centric solution,” Munson said. “Examples of this
interaction include the creation of MSI’s Corporate Services, which
collects information from multiple sources, including: the web folio,
travel agent payment database, frequency club points including airline
contributions to 8 different airlines. These types of projects require
someone with enormous skill, and enormous persuasion to accomplish. In
addition, Mark’s creative approach for designing hotel technology was
proven a few years back when MSI was honored with being recognized for the
“best new product” at the New York Hotel show. This new product was the
introduction of the lodging industry’s first self check-in / -out system
for hotels as designed and implemented for all Wingate hotels (a Cendant
brand). This new product set the standard for today’s self check-in / -out
systems.”
‘Tilling’ an Atmosphere of Service, Success
Tiller has been a tremendous resource to MSI since he joined the company
seven years ago, and has been responsible for implementing positive
changes throughout the company, Munson said. He began his career in the
lodging industry with John Q. Hammond's, a hotel management company and
long-time customer of MSI. He left the company to pursue a career with MSI
as a training specialist.
Tiller quickly was promoted to MSI Account Manager and then again to
manager of the Account Management Team. Two years ago, he was promoted to
Director, Account Management and Training where his leadership skills were
instrumental towards integrating these two teams and exceeding the goal of
improving service to MSI customers. Prior to his new appointment as COO,
Tiller served as Vice President of Customer Success where he was
responsible for directing the overall customer satisfaction at each of
MSI’s 2,800 plus installations throughout the United States and Canada.
“Hotels today have a greater dependence on technology than in the past,”
Tiller said. “Your average hotel staff does not have the depth of
technical knowledge to support or capitalize on new technology. That’s
where MSI steps in. We’re a proactive hospitality company that is always
looking for ways to assist our customers in dealing with the rapidly
changing technology landscape. Our success comes from listening to our
customers and delivering on our promises. Together with Mark Houser and
the IT group, we will work hard to ensure that our software and service
exceeds our customers’ expectations.”
Tiller said that working at MSI is like working with family, and he
appreciates the company’s corporate culture that encourages associates to
learn and grow within the company. His promotion, he said, is a testament
to that culture.
“Moving to MSI was the best career choice I could have made,” Tiller said.
“As H. Ross Perot once said: ‘People can’t be managed. Inventories can be
managed, people must be led.’ True leaders like Rick Munson and Mark
Houser have cultivated some of the best and brightest managers in the
lodging industry who will ultimately serve as tomorrow’s leaders. I’m
proud to learn from among the best leaders in the industry, and work for a
company rich in both human resources and technology offerings.”
About MSI
MSI, founded in 1990, is a leading supplier of hotel technology and
property management systems. With an installed customer base of more than
2,800 hotels and resorts throughout North America, MSI is one of the
lodging industry’s largest providers of fully integrated property
management, sales, marketing & catering, point of sale, centralized
corporate services, and wireless PM systems. MSI specializes in "total
system solutions" for management companies and hotel chains by providing
central reservation and property system integration. MSI's customer
support team has been recognized as one of the best in the industry and is
the key to the success of their products and services. For additional
information about Multi-Systems, Inc. technology solutions, please contact
Bridget Oliva at 800-331-7890 or info@msisolutions.com. For more
information on MSI, visit www.msisolutions.com.
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