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Up-To-Date News on the NovaPlus / Best Western Two-Way Interface March 6, 2008
MSI is committed to the Nova Plus product now
and for the long haul! August 6, 2007 We have been operating on the so called one and a half way interface for many years. We were extremely frustrated by it and eagerly awaited the arrival of the two way interface. When MSI took over responsibility of the NOVA Plus system we noted an immediate improvement in speed and quality of service. This gave us great confidence in the fact that MSI was going to proceed with the development of a NOVA Two way PMS. We were not disappointed. The installation was on time and within the anticipated parameters. As usual there were some programming that took longer then anticipated but MSI personnel stayed right with it and minimized any inconvenience. Now after over two weeks of operation we have not experienced any problems and have stayed in balance. We are extremely pleased with the two way NOVA PMS and the service and support they provide. Sincerely, Bob Smith, President of Nine Platt Hospitality Group August 1, 2007
Version 3.00.21 of the Nova Plus system
is now in production for Best Western hotels. April 1, 2007 I wish to take this time to thank you for the easy transition to the New Two-Way Interface for the Nova Plus. Taking the position as a beta site has been a very trying situation in the past. This was of great concern to all of us. As property owners, we worry about our guest history. It is obvious that MSI did a very good job at listening to the property owners. You have seemed to address all of our issues. As days go by, you have solved any concerns that I have had. This is truly a system built for Best Western Properties. I am looking forward to any new enhancements that may come out in the near future. I have enjoyed being a test property. This has been the easiest upgrade we have ever had. Thanks for all your hard work,
Yvonne Peach April 1, 2007 Regarding the installation process and functionality of the two-way software, I was thrilled to experience that the installers and the process did not let down all the hype that we have been anticipating for this install. The trainer was as knowledgeable as he was personable. He worked through major and minor issues without loosing my confidence. In my mind, I had visualized the “GO LIVE” date as a property wide Y2K bug, and just like the latter, there was nothing to worry about. The upgrade from 1.5 to 2-way was extremely user-friendly for the property revenue management team. Before, our internal revenue manager was uneasy about leaving for the weekend to come back and find that a misallocation had oversold the hotel by a dozen rooms. Now following the simple processes of rates and allocations lets us rest easy.
Thanks MSI, March 25, 2007 As part of the Best Western certification, MSI has successfully completed three out of four BETA installations of the Two-Way interface. These Beta sites have exceeded even MSI’s high expectations for success, and have allowed NovaPlus to be fast tracked through the certification sites as very few changes have been required as a result of the live environment. A team of professionals is being trained to be ready to meet the demand for installation of this long awaited interface. The rollout of the new interface will begin in April and early entry sites will have the best chance of having the interface in place and increasing RevPAR before high season. March 9, 2007
To Whom It May Concern: January 8, 2007 The Sybase 9.0 software upgrade has improved performance management which will help your database run faster and be more reliable. January 2, 2007 MSI's Development Team includes Programmers with more than 19 years experience on the NovaPlus product. As a result, the Two-Way interface will be very tight, manageable, and intuitive. December 18, 2006 NovaPlus properties who have completed the hardware refresh are reporting a major increase in speed and efficiency. December 6, 2006 Contact your dedicated Account Manager to ensure your property is compliant for the Two-Way Interface. Properties who sign up before December 31, 2006 will receive the CRS interface at no charge. December 1, 2006 NovaPlus handles restrictions to host with ease - close to arrival, minimum length of stay, soft close, guarantee class, and cancel restrictions can all be updated from the system you know best! November 27, 2006 NovaPlus and Member Web were designed to be interoperable. That's why the NovaPlus Two-Way interface will be the tightest interface possible, the systems were created for this integration! November 17, 2006 With NovaPlus the group block and the group allocations can be manipulated separately. For properties that want to use a wash factor so that they aren't holding group rooms that they are sure are not going to be booked, this can be an effective yield tool. November 10, 2006 Everyone makes mistakes, so the NovaPlus error log makes it easy to resend a message directly from the log when the issue is corrected. In addition the NovaPlus dashboard records the status of interface, so you'll know instantly if messages are waiting to send to host. November 6, 2006 MSI is pleased to announce that certification is beginning today, November 6. This six-week process is designed to insure that the ways in which BW members will be using the system will be covered by the interface. Any issues that arise in this testing, especially involving inventory, between the local system and BW Member Web will be analyzed and tightened up. Stay tuned for more information as we progress! November 1, 2006 The most critical functionality to look at for a 2-way interface to CRS is how versatile, user friendly, and functional the system is for building rate strategies. In NovaPlus a user is allowed to make key changes for rate groups or rate types by season (from and to dates) on a single screen. A picture says a thousand words, this screen gives you an important tool to control your inventory!
October 26, 2006 In NovaPlus, Rate Tiers are used to define rates that can be applied to multiple rate codes, making rate updates easy. Patterned rates, such as having different rates for each day of the week, are supported. The quick update is an easy way to apply the changes for an entire season. If you are looking for a system with the features of NovaPlus be sure to inquire about rate entry – NovaPlus is unrivaled in this critical functionality! October 2, 2006 In NovaPlus the Rooms Allocation screen contains all the information necessary to make a decision about allocating a block for a rate including Inventory, Rooms Allocated, Rooms Sold, Remaining Allocation and Available Rooms. If you want to monitor a rate code that represents a deep discount, for example, this screen not only allows you to see where you stand, but lets you make the change right there! In the fast paced world of hotel operations, where interruptions are inevitable be sure that your PM system puts ease of use first – don’t settle for hunting inventory information to enter elsewhere! September 26, 2006 Discount rates are very versatile in NovaPlus, discounts can be applied using any rate as the base rate and you can have a Nova Plus discount rate update Member Web with actual amounts, so you can administrate discounts from your PMS to Member Web. You can even set up a discount as a dollar amount, instead of a percentage. These features are popular on Member Web for selling hotel rooms as advantageously as possible, you’ll be able to persist these great strategies across the board with the NovaPlus 2 way interface! September 15, 2006 The Best Western 2 way interface allows rate, allocation and restriction updates to existing rate plans. The original rate plan template is built by your hotel in conjunction with the BW Revenue Management team, including what rates are offered and what room types exist. The NovaPlus interface includes a utility that allows you to automatically compare the rate plans and room types you are offering in your PMS with what is offered in CRS making it easy to audit this information. You’ll find this tool invaluable for use in determining when changes are made in Member Web, allowing you to maximize your inventory. As an added benefit, having an easy way to insure the reservations you make at your property are updated in Member Web without error! September 12, 2006
NovaPlus has a great feature for Groups! Group shoulder
dates in a two way environment can be tricky as a hotel usually wants to
offer a guest the opportunity to stay before and after a group
conference, usually at different rates and with different rate codes.
The NovaPlus allows this functionality using a shoulder date field in
the group. Using multi segment reservations the system automatically
creates the messages to host that will split the reservation on the host
side so that the inventory within the group is protected and the rate
and market segments quoted remain intact. In order to protect the
reservation status in a system that does not have this shoulder date
functionality the hotel would have to check the guest out and check them
back in on the group arrival date, or change the arrival and departure
dates on groups to allow the guest to use the group code for the length
of their stay.
September 1, 2006
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