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Home > About > Implementation team

Your Implementation Team

Barbara Simmons, Implementation Support Specialist

It has been fourteen years since Barbara began working with Multi-Systems, Inc., bringing with her over eight years of experience working in the hotel industry. She has been employed in the areas of housekeeping, front desk management, and night audit, leading to the installation and support of many property management systems.

Currently, Barbara is involved with several departments, and has held the positions of CAC Support Specialist, 2nd Level Support Technician, and Interface Product Manager. She has now found a home with the Implementation Team and supports the day-to-day needs of all the MSI Trainers.

Rick Rivera, Implementation Support Specialist

With 12 years of valuable experience in hotels ranging from Banquet Server to Revenue Manager, and a whole lot in between, Rick joined MSI as a Training & Installation Specialist in 2003. As part of the rollout team installing WinPM for Prime Hospitality, he was one of the first trainers to use MSI’s DOS PM to WinPM data conversion tool. Later, Rick was among the first to install the 2-way CRS interface for Best Western. After more than 120 installations, he moved into his current role in the Training Department assisting his fellow Trainers with technical support.

When not spending time with his two dogs, Bruno & Gidget, Rick enjoys restoring his 1973 Porsche, hiking through & photographing Arizona’s spectacular natural beauty, and listening to his 600+ collection of vinyl record albums.

Elizabeth Peterson, A/R Supervisor

Liz has over 18 years of combined experience in the hospitality and accounting fields through employment with Marriott, Holiday Inn, and Hilton. Liz joined MSI in 1997 as a Training & Installation Specialist and moved to the Accounting Department as Accounts Receivable Supervisor in 2001. A native of Michigan, Liz resides in Glendale with her husband, Kent, their three children, and two dogs.  In her spare time, Liz enjoys volleyball, traveling, and volunteering for community events.

Ray Shelley, Manager of PDC

Ray joined MSI in June 2001 as Director of Technical Support and Services. In his current position as PDC Manager, Ray is responsible for the configuration and shipment of outbound systems. Prior to coming to MSI, Ray was the Senior Systems Analyst at Choice Hotels International, and involved with the roll out of their Windows Property Management System to over 2600 hotels.

Ray spent 15 years in the U.S. Marine Corps in a number of administrative and technical roles. A native of Phoenix, AZ, Ray resides in Surprise with his wife, Barbara, and their two children, Nathan and Nicole.

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