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Home > Products > The Helm

ASP Corporate Services

Imagine a tool so targeted and so interactive that you could be absolutely confident of having a complete and up to date picture of the operational aspects that are the most critical to you across all of your hotels. Imagine a tool so powerful that your ideas, your thoughts, your intentions could be deployed across all of the properties in your portfolio instantaneously. Are your revenue management, customer relationship, regional sales group, corporate controller, and operations staff able to access the information they need at the time they need it? Nothing is more critical to customer service than being able to react appropriately to your guest’s needs as they occur. And insuring that all of your properties have access to the guest information that will create a personalized guest experience at your hotels is the competitive advantage most coveted in today’s competitive marketplace.

Features of The Helm:

• Corporate Profiles are created at the corporate level and used at the hotel level making corporate profiles easy to set up and maintain. A corporate guest can book a corporate reservation at any of the properties associated with The Helm, and changed to the profile are automatically applied to reservations booked at the properties.
• Membership and loyalty tracking, including levels or user defined specific information.
• Profiles can be configured to alert the front desk at check in to collect a voucher, a billing code, or other information specific to an account. This feature is especially useful in insuring that billing routing information or tax exempt information is collected, or can be a reminder of a promotion that might apply to the guest upon check in.
• Centralized billing encourages corporate accounts to stay at your hotels and offers a single invoice for multiple hotels \ stays.
• Centralized reporting is offered by chain, region, property and sales person and gives an instant method for identifying the value of a corporate profile or a single guest.

• Global maintenance of User ID and Access controls drives the access of data and single point of administration for the hotel level users.

• The latest in dynamic mapping technology to vividly display geographical data, such as feeder markets.

Download The Helm Brochure (PDF) >

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